Job Summary

Leading a Google Ads optimization team which supports Top Tier customers from different markets. Focused on achieving operational targets, results oriented, people developing, with a strong Customer Service profile.

Key Responsibilities:

1. Team performance.
2. Reporting and client communication.
3. KPIs tracking and continuous improvement actions.
4. Keep track of the agents productive times.
5. Keep the team motivated and constantly improving.
6. Maintain and improve sales productivity and individual/team performance management.
7. Clear mapping of team outliers for operational metrics, KPIs forecast, individual and team performance analysis.
8. Follow up and document the team's performance/behaviours with effective coachings, feedback and performance improvement plans at individual level.
9. Mapping, coaching and tracking agent’s skill development, schedule adherence and working attitude.
10. Design, implement, follow up and track action plans at team level to improve/maintain results.
11. Process RCAs to find outliers, insights, highlights and lowlights when needed.
12. Present results, action plans and improvement progress to the client on a weekly basis.
13. Develop incentive plans.
14. FMEA.

Skills required:

1. At least 1 year of experience leading teams.
2. Excellent written, verbal communication and presentation skills.
3. Customer focus.
4. Advanced level of English.
5. Driven person in high pressure environments. Proactivity is a must!
6. Attention to detail.
7. Advanced comprehension of Google tools: Spreadsheets, Slides, Docs, etc.

Skills desired:

1. Knowledge in Google Ads (Search, Video, Display and Apps), Analytics & Tag Manager.
2. Previous experience with sales teams.
3. Experience in Structure Roles.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.