Customer Project/Program Management

Job Family Definition:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations,

through planning, controlling and managing customer projects. Manages corporate, customer and

third party vendor efforts to plan, sell and implement solutions to customer problems. Responsible

for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt Office: Responsible for establishing and maintaining the

portfolio and project management environment based upon Policies, Standards, Customer

Engagement Roadmap and Global Method. May perform responsibilities as a member of an

Engagement Program Management Office (EPMO) or as a business unit leader with responsibility

for a portfolio of customer projects.

Management Level Definition:

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a

subject matter expert. Frequently contributes to the development of new ideas and methods. Works

on complex problems where analysis of situations or data requires an in-depth evaluation of multiple

factors. Leads and/or provides expertise to functional project teams and may participate in crossfunctional

initiatives. Acts as an expert providing direction and guidance to process improvements

and establishing policies. Frequently represents the organization to external customers/clients.

Exercises significant independent judgment to determine best method for accomplishing work and

achieving objectives. May provide mentoring and guidance to lower level employees.

Responsibilities:

Manages customer project delivery.

Revenue as detailed in Impact section.

Very large/ complex/ single or multiple region.

High risk.

High complexity legal and commercial issues.

Manages project financials including P&L.

Meets or exceeds SOAR approved budgets.

Provides reliable financial forecasts to themanagement.

Manages business development.

Identifies and develops new opportunities with client.

Supports early qualification and opportunity assessment for large and complex opportunities.

Acts as opportunity manager for high risk deals.

Manages client relationships.

Manages upper level client delivery relationships.

Frequently represents the organization to external customers/clients.

Manages project team.

Manages internal as well as external resources with a team size less than 40 people.

Mentors and encourages skill development of project team members.

Provides detail performance review input and development recommendations for team

members.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.