Job Summary

The SME-CHD & Troubleshooting role is designed for professionals with 4 to 8 years of experience focusing on ISV and Hi-Tech domains. The candidate will work from home during day shifts utilizing their English speaking skills to enhance communication and troubleshooting processes. This position does not require travel.

Responsibilities

The Core IAM Support Expert plays a vital role within Docusign serving as the primary technical support contact for customers leveraging Docusign Intelligent Agreement Management IAM and eSign Product

This position requires a combination of technical knowledge customer focus and collaborative problemsolving to address a wide range of integration issues and foster product improvements

As a liaison between customers and internal teams the Core IAM Support Expert provides valuable feedback to enhance support practices and processes By working closely with various departments they expedite issue resolution and contribute to continuous improvement initiatives ensuring customers derive maximum value from DocuSigns IAM and eSign offerings

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.