Job Summary

The SDM-IOA Delivery role is pivotal in driving the success of digital commerce initiatives within our organization. With a focus on technical architecture and platform support the candidate will ensure seamless integration and functionality of digital commerce solutions. This role requires a deep understanding of customer billing inquiries and resolution processes contributing to enhanced customer satisfaction and operational efficiency.

Responsibilities

• Lead the design and implementation of digital commerce technical architecture to ensure robust and scalable solutions.
• Oversee the support and maintenance of digital commerce platforms ensuring optimal performance and user experience.
• Provide expert guidance on resolving customer billing inquiries enhancing customer satisfaction and retention.
• Collaborate with cross-functional teams to integrate digital commerce solutions with existing systems and processes.
• Analyze and optimize digital commerce workflows to improve efficiency and reduce operational costs.
• Develop strategies to enhance the functionality and user experience of digital commerce platforms.
• Monitor and evaluate the performance of digital commerce systems implementing improvements as necessary.
• Ensure compliance with industry standards and regulations in digital commerce operations.
• Facilitate training and development programs for team members to enhance their technical skills and knowledge.
• Drive innovation in digital commerce solutions staying abreast of emerging technologies and trends.
• Coordinate with stakeholders to align digital commerce initiatives with business objectives and customer needs.
• Implement best practices in digital commerce platform support to ensure reliability and scalability.
• Manage vendor relationships and contracts related to digital commerce technologies. Qualifications
• Possess extensive experience in digital commerce technical architecture demonstrating a strong ability to design and implement scalable solutions.
• Have a proven track record in digital commerce platform support showcasing expertise in maintaining optimal system performance.
• Demonstrate knowledge in managing customer billing inquiries and resolution processes contributing to improved customer satisfaction.
• Exhibit familiarity with domain skills in tracking and managing customer billing inquiries and reporting.
• Show proficiency in analyzing and optimizing digital commerce workflows to enhance operational efficiency.
• Display capability in integrating digital commerce solutions with existing systems ensuring seamless functionality.
• Present experience in developing strategies to improve digital commerce platform functionality and user experience.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.