Job Title: Onsite Engineer

Job Location: Client location, Petaling Jaya, Malaysia

Hire Type: Contract

Experience: 1-2 years of experience in Desktop support with hands on End users support

Job Summary:

· Provide basic technical support to corporate employees.

· Proven skills in Laptop repair, troubleshooting, deployment and network troubleshooting.

· Proven ability to work successfully with limited supervision

· Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.

Role & Responsibilities:

· Diagnosing and troubleshoot end user computing problems include analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.

· Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.

· Inform customers of repairs needed and answers basic questions. Ensure that customer understands and is satisfied with work completed.

· Follow all standard operating procedures (SOP) through the effective use of knowledge management.

· Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.

· Assist with activities to triage and escalate any system or network outage to reduce downtime.

· Assist with remote assistance in Teleconferencing systems and AV presentation equipment.

· Adherence to shift schedules and timeliness are key requirements

· Willingness to work flexible shifts and scheduling, weekends, and holidays

Requirements:

· Bachelor’s degree in computer science or IT related field

· Microsoft MCSE, MCITP Systems Administrator (Active Directory)

· Strong troubleshooting skills of very complex systems

· Ability to explain complex IT concepts in simple terms

· ITIL Foundation Certification

· 1-2 years of experience in Desktop support with hands on End users’ support

· Experience in Windows 10/11 environment, Office 365 Products, Mac OS environments and other Business applications.

· Remote Desktop support, Active Directory

· Knowledge in Network trouble shooting.

· Strong verbal skill’s proven ability to communicate with technical and non-technical staff

· Ability to work both independently and within a team environment.

· Display a commitment to quality and strong multi-tasking skills.

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.