About the role

As an IT AV Support Technician, you will make an impact by ensuring high‑quality AV performance, seamless conferencing experiences, and timely support for executive‑level meetings. You will be a valued member of the FS Team, working closely with on‑site technicians and cross‑functional partners to deliver reliable, professional AV services.

In this role, you will:

• Provide day‑to‑day AV (audio/visual) conferencing support for executive conference rooms.
• Remotely troubleshoot AV issues by coordinating with on‑site technicians and other support teams.
• Support Zoom and Microsoft Teams conferencing environments to ensure reliable meeting performance.
• Assist in identifying and documenting improvements to AV support processes.
• Contribute to smooth AV setups for events, meetings, and business‑critical sessions.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our wellbeing programs. Based on this role’s business requirements, this is a fully onsite position, requiring you to be in a client office in Sydney, NSW full‑time.

The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.

What you need to have to be considered

• Proven experience with AV tools and conferencing platforms (Zoom, Microsoft Teams).
• Minimum 2 years of Mac OSX experience in an enterprise environment, including OS installations.
• Solid understanding of both Mac and Windows systems, including the latest technologies and hardware.
• Knowledge of networking protocols and concepts (VPN, routing, ports, TCP/IP, network analysis tools).
• Ability to troubleshoot AV and conferencing issues efficiently in real time.

These will help you stand out

• Experience troubleshooting and repairing a wide range of PC & macOS hardware and software issues.
• Familiarity with developing and documenting process improvements for AV or IT workflows.
• Hands‑on support experience for events, video conferencing, and audio/visual setups.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.