Case Processor

Work location:

Hybrid work model (1–2 office visits per week)

• Tokyo Office: Closest station – Hanzomon
• Osaka Office: Closest station – Namba

Office location (Tokyo or Osaka) will be based on candidate preference.

Language Requirements:

Native-level Japanese, and English proficiency in reading and writing (speaking is a plus)

Main Responsibilities:

· Handle a full range of pharmacovigilance (PV) tasks, including case intake, ID assignment, assessment, data entry, quality control (QC), draft report creation, literature review, research-related activities, and other administrative duties.

· Collaborate efficiently with clients, offsite teams, and offshore locations to ensure smooth execution of all PV operations.

· Provide guidance and oversight to team members (including offsite and offshore) on processes and deliverables.

· Ensure all client requests are completed within the required deadlines.

· Clarify any unclear information from clients and resolve questions.

· Maintain smooth communication with clients and act as a liaison between clients, offsite, and offshore teams when needed.

Required Skills and Experience:

· Experience:

- At least 1 year of hands-on PV experience (case intake, assessment, data entry, QC, report drafting, query handling, literature review, etc.)

· Education:

- Bachelor’s, Master’s, or Doctorate degree in health/life sciences (e.g., science, pharmacy, medicine, nursing), or

- At least 2 years of experience in healthcare, clinical research, or clinical practice.

· Knowledge of Japanese pharmaceutical regulations, including the Pharmaceutical Affairs Law, GVP/GPSP ordinances, and related operations.

· Language Skills: Native-level Japanese and strong English reading and writing skills (speaking ability is a plus).

· System Experience: Familiarity with Argus safety database.

Preferred Skills and Experience:

· Strong attention to detail and ability to build positive relationships.

· Experience training team members, with clear and logical communication skills.

· Experience interacting with clients, including responding to inquiries and building trust.

· Additional helpful experience includes:

- Managing deadlines and tracking progress.

- Team or people management.

Ideal Candidate Profile:

· Able to work independently and collaboratively to help the team and organization achieve top results.

· Excellent communication skills and ability to build strong relationships with clients and team members in Japan and abroad.

· Possesses leadership and team management abilities.

· Logical thinker with initiative and flexibility to meet client needs and solve problems.

· Highly motivated to learn proactively and continuously.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.