Job Summary

Join our dynamic team as a Policy Servicing Specialist where you will leverage your expertise in Life and Annuities Insurance to enhance our policy management processes. With a focus on accuracy and efficiency you will play a crucial role in ensuring seamless policy servicing operations. This remote role offers the opportunity to work collaboratively in a day shift environment contributing to the company's growth and customer satisfaction.

Responsibilities

• Manage and process policy servicing requests with precision and attention to detail ensuring compliance with company standards and regulatory requirements.
• Collaborate with cross-functional teams to streamline policy servicing workflows enhancing operational efficiency and customer satisfaction.
• Utilize MS Office tools to maintain accurate records and generate reports that support decision-making processes.
• Analyze policy data to identify trends and opportunities for process improvements contributing to the companys strategic objectives.
• Provide exceptional customer service by addressing inquiries and resolving issues related to policy servicing in a timely manner.
• Implement best practices in policy management to optimize service delivery and minimize errors.
• Coordinate with stakeholders to ensure seamless communication and execution of policy changes and updates.
• Develop and maintain comprehensive documentation of policy servicing procedures to support training and knowledge sharing.
• Monitor industry trends and regulatory changes to ensure compliance and adapt servicing strategies accordingly.
• Support the development of innovative solutions to enhance policy servicing capabilities and drive business growth.
• Participate in team meetings and contribute insights that foster collaboration and continuous improvement.
• Assist in the preparation of presentations and reports for management review highlighting key performance indicators and achievements.
• Engage in professional development activities to stay current with industry advancements and enhance personal expertise.

Qualifications:

• Demonstrate proficiency in MS Office applications to efficiently manage policy data and documentation.
• Exhibit strong analytical skills to evaluate policy information and identify areas for improvement.
• Possess in-depth knowledge of Life and Annuities Insurance to effectively address policy servicing needs.
• Showcase excellent communication skills to interact with clients and internal teams effectively.
• Display a proactive approach to problem-solving ensuring swift resolution of policy-related issues.
• Maintain a high level of accuracy and attention to detail in all aspects of policy servicing.
• Adapt to a hybrid work model balancing remote and in-office responsibilities seamlessly.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.