Job Summary
GDO Outreach Operations specialist requires excellent communication, time management and organizational skills to join our Outreach team. The role will focus on researching and outreaching government and non-government entities in various markets to collate geographic data for use on Google Maps through Google’s Geo Data Upload Tool. You will use your business development and relationship building skills to identify and effectively communicate mutually beneficial opportunities to both partners and Google.
Requirement
Bachelor’s degree in business administration, in GIS, a related field, or equivalent.
1 year of experience working in digital/technology companies with tech products.
Experience in Business Development and B2B partnerships/sales, customer service.
Experience working in digital/technology companies with tech products.
Expertise in Salesforce.com; Google Drive.
Knowledge in Geographic Information System tools.
Excellent communication skills in Portuguese and English.
Detailed Role & Responsibilities
● Conduct research in assigned cities across geographies to collate data from approved sources that can be used to enhance the accuracy of Google Maps and benefit end users.
● Communicate Google’s geo mission to authoritative entities and engage with potential partners to share basemap data for inclusion on Maps, primarily through promotion of the Geo Data Upload (GDU) Tool, using documentation provided by Google.
● Liaise between external partners and Google stakeholder teams to convey requirements, validate data, coordinate and communicate updates about fixes/edits, etc.
● Report details of outreach and/or operational issues to GDO Outreach Operations Lead. Report project status and identify insights re: partner expectations, partner user journeys, motivations & challenges, data gaps, outreach best practices, etc.
● Manage and track all data submissions (through GDU or outside GDU) with GDO operations teams and various external partners.
● Update information in internal planning tools and platforms as required, including logging and tracking all research, outreach, rejections, resulting submissions, etc.
● Document on deliverables, such as number of partners contacted/onboarded, Number of open data sources identified or data sets submitted/ ingested, numbers of edits made originating from outreached sources.
● Address and resolve external partner queries associated with the project.
● Troubleshoot process and operational issues reported by authoritative data sources; ability to develop deep understanding of data formats, structures, etc.
● Manage data pipeline from receiving the data captured by Partners to the creation of launch schedules, ensuring highest quality of captured data as outlined in the Operational Guidelines.
● Utilize Google and non-Google owned tool to engage with new Partners and track communications
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.