Job Summary

As a Technical Lead specializing in Desktop Support you will play a crucial role in ensuring seamless IT operations within our hybrid work model. You will be responsible for providing top-notch technical support troubleshooting issues and enhancing system performance. Your expertise will directly contribute to the efficiency and productivity of our team aligning with the companys goals.

Responsibilities

• Provide comprehensive desktop support to ensure smooth IT operations across the organization.
• Troubleshoot and resolve technical issues promptly to minimize downtime and enhance productivity.
• Collaborate with team members to implement effective solutions for complex technical challenges.
• Oversee the maintenance and upgrading of desktop systems to ensure optimal performance.
• Develop and document standard operating procedures for desktop support tasks.
• Ensure compliance with company policies and industry standards in all technical operations.
• Monitor system performance and provide recommendations for improvements.
• Assist in the deployment of new software and hardware ensuring compatibility and efficiency.
• Coordinate with vendors for technical support and procurement of IT resources.
• Conduct training sessions for staff to enhance their technical skills and knowledge.
• Maintain accurate records of technical issues and resolutions for future reference.
• Provide remote support to employees working from different locations ensuring consistent service quality.
• Stay updated with the latest trends and technologies in desktop support to bring innovative solutions to the team.

Qualifications

• Possess strong analytical and problem-solving skills to address technical challenges effectively.
• Demonstrate excellent communication skills to interact with team members and stakeholders.
• Have a solid understanding of desktop operating systems and software applications.
• Exhibit proficiency in remote desktop support tools and techniques.
• Show experience in managing and maintaining IT infrastructure in a hybrid work environment.
• Display the ability to work independently and as part of a team to achieve common goals.
• Hold a bachelors degree in Information Technology or a related field.

Certifications Required

CompTIA A+ Certification or equivalent is required.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.