About the role
As a Field Services Engineer, you will make an impact by delivering high-quality, reliable IT experience across the organization. You will resolve complex end-user issues, support critical workplace technologies, and enable seamless day-to-day operations across office environments. By combining hands-on technical expertise with a strong service mindset, you will reduce disruptions, improve system performance, and elevate the overall employee experience. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Infrastructure Specialist.

In this role, you will
• Provide advanced support for desktops, laptops, and peripherals across Windows and macOS environments
• Deliver white-glove support within tech lounges, executive spaces, and conference rooms
• Troubleshoot and resolve end-to-end issues including OS, VPN, application compatibility, and device performance
• Support and maintain conference room technologies, ensuring reliable meeting and collaboration experiences
• Diagnose and resolve printer and peripheral-related issues across multiple locations
• Partner with network and server teams to provide on-site (“hands and feet”) support for infrastructure activities
• Leverage ITSM tools to log, prioritize, and resolve incidents while maintaining clear communication with stakeholders
• Utilize endpoint monitoring tools to proactively identify and address performance or user experience issues
• Support device lifecycle activities including imaging, provisioning, configuration, and asset management
• Contribute to process improvements and maintain accurate technical documentation to enhance service delivery

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Santa Clara, CA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered
• 3+ years of experience supporting enterprise desktop environments in a fast-paced setting
• Strong expertise in macOS and Windows troubleshooting and support
• Experience with ITSM platforms (e.g., ServiceNow) and endpoint monitoring tools (e.g., Nexthink)
• Hands-on experience with Active Directory and modern device management tools, Intune, Jamf, and Entra/Azure
• Proven ability to troubleshoot across hardware, software, and basic networking issues
• Experience supporting corporate desktop environments or tech bar / walk-up support models
• Strong communication skills with the ability to translate technical issues into clear updates for end users
• Ability to prioritize effectively and handle multiple concurrent issues with a user-first mindset

These will help you stand out
• ITIL Foundation Certification
• Nexthink Analyst Certification
• Experience supporting AV systems and conference room technologies
• Exposure to infrastructure environments (network/server support)
• Experience in high-touch, customer-facing IT support environments

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:
Applications will be accepted until March 25, 2026
The annual salary for this position is between $50,000 - $59,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
·Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.