Job Summary

The Quality Auditor is responsible for evaluating back-office insurance transactions to ensure accuracy, compliance with client requirements, and adherence to regulatory and internal quality standards. The role focuses on identifying defects, analysing root causes, and supporting continuous quality improvement.

Key Responsibilities

• Conduct quality audits of insurance back-office processes such as policy issuance, endorsements, renewals, claims processing, and underwriting support.
• Evaluate transactions against SOPs, SLAs, and client-specific quality guidelines.
• Document audit findings accurately and highlight errors, trends, and risks.
• Perform root-cause analysis and share actionable feedback with operations teams.
• Participate in calibration sessions to maintain scoring alignment.
• Track quality metrics, defect leakage, and rework trends.
• Support internal audits, client audits, and compliance reviews.
• Ensure data security, confidentiality, and regulatory compliance.

Required Skills & Competencies

• Strong knowledge of insurance back-office processes
• High attention to detail and analytical skills
• Good understanding of quality frameworks and audit methodology
• Effective written and verbal communication
• Proficiency in MS Excel and QA tools

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.