Skill: Network Technical Service Manager:

Experience : 9+ relevant is mandatory

Notice Period: Immediate or Serving NP within 60 days

Shift: Rotational (Hybrid 3 days - work from office)

1. The Technical Service Manager is responsible for the operational delivery of the Supplier’s service to Novartis. The TSM manages the Supplier’s resources to achieve the required service performance measures, reporting and governance etc. and is the single point of contact for communication and escalations.

2. More than 8 years of Business / IT experience inc. ITIL, with 2-3yrs Network (or) Security technologies experience.

3. Demonstrated leadership skills, >5 years proven management experience within a matrix organization.

4. Proven track record in managing complex teams across different vendors

5. In-depth expertise in one or more IT disciplines and broad knowledge of other disciplines of IT with Network (or) Security technologies experience

6. In-depth understanding of business processes and the interrelationships with IT processes.

7. More than 5 years of experience in Service Management of a global or regional service portfolio in similar areas as above, across geographies and business areas.

8. Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function.

9. Track record in delivering multinational projects on time, quality and budget

10. Excellent Communication Skills.

11. Proven capability to manage an organization with direct and indirect reporting lines in a matrix set-up.

12. Entrepreneurial behaviour and good financial skills.

13. Capability to think strategically and proven ability to set, develop and execute the service delivery strategy for the service portfolio.

#LI-VB4

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.