Job Summary
Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in domain and customer service to enhance our operations. With a focus on Property & Casualty Insurance you will play a crucial role in ensuring efficient claims processing and customer satisfaction. This hybrid role offers rotational shifts providing flexibility and a diverse work environment.
Responsibilities
- Analyze insurance claims to ensure compliance with company policies and industry standards
- Collaborate with cross-functional teams to streamline claims processing and improve efficiency
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Utilize domain knowledge to assess claims and determine appropriate actions
- Implement strategies to reduce claim processing time and enhance customer satisfaction
- Monitor claim trends and provide insights for process improvements
- Maintain accurate records of claims and customer interactions for audit purposes
- Develop training materials to enhance team knowledge on claims handling and customer service
- Conduct regular reviews of claims processes to identify areas for improvement
- Support the development of new policies and procedures to optimize claims management
- Engage with stakeholders to gather feedback and drive continuous improvement initiatives
- Ensure compliance with regulatory requirements and company standards in all claims activities
- Foster a collaborative environment to encourage knowledge sharing and innovation. Qualifications
- Possess strong analytical skills to evaluate claims effectively
- Demonstrate excellent communication skills for customer interactions
- Have a solid understanding of Property & Casualty Insurance principles
- Show proficiency in using claims management software and tools
- Exhibit problem-solving abilities to address complex claims issues
- Display attention to detail in maintaining accurate records
- Have experience in rotational shifts and hybrid work models
- Show adaptability to changing work environments and processes
- Demonstrate commitment to customer satisfaction and service excellence
- Possess the ability to work independently and as part of a team
- Have a proactive approach to identifying and implementing improvements
- Exhibit strong organizational skills to manage multiple tasks efficiently
- Show dedication to professional development and continuous learning.
Certifications Required
Certified Insurance Service Representative (CISR) or equivalent certification in insurance claims handling.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.