Role Overview

The Customer Support Assistant will be responsible for delivering high-quality customer support across different platforms. The role requires strong communication skills, customer-centric behavior, and adherence to compliance and service delivery standards in a 24/7 environment.

Key Responsibilities

Handle customer interactions through different channels

Resolve customer queries accurately within defined SLAs

Document interactions correctly in CRM/ticketing systems

Adhere to schedule, quality standards, and information security policies.

Meet individual and team performance benchmarks defined by the process.

Participate in training, calibrations, and continuous improvement initiatives.

Required Experience

Customer Satisfaction (CSAT)

Schedule Adherence

Productivity / Utilization

Required Experience & Skills

Experience in Contact Center / BPO operations

Strong proficiency in Brazilian Portuguese; excellent verbal and written communication.

Experience customer support through different channels

Working knowledge of CRM tools and basic systems navigation

Strong customer focus, problem-solving, and multitasking skills

Shift Requirements

Work model
Work From Office

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.