About the role
As a Deskside Support Engineer, you will make an impact by owning end-user computing, including desktops, laptops, printers, peripherals, and AV devices, ensuring optimal performance, reliability, and user satisfaction. You will troubleshoot complex hardware and software issues, manage device configuration, imaging, data restoration, and collaboration tools, and implement solutions that reduce downtime and enhance efficiency. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Engagement Delivery Lead.

In this role, you will:
• Provide hands-on support for desktops, laptops, printers, peripherals, and AV devices.
• Configure BIOS, hardware settings, applications, collaboration tools, and network connectivity on end-user devices.
• Troubleshoot and resolve OS, software, VPN, driver, and compatibility issues.
• Manage data backup, imaging, reimaging, and restoration for all end-user devices.
• Use ServiceNow to track, document, and resolve incidents and service requests.
• Deliver remote desktop support and maintain both Windows and Mac systems.
• Support Nexthink and other end-user tools to enhance productivity and user experience.
• Collaborate with cross-functional teams to drive IT service improvements and innovations.
• Monitor IT service metrics, identify areas for improvement, and implement effective solutions.
• Ensure compliance with IT policies, security standards, and best practices while maintaining high service levels.

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Atlanta, GA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered
• Strong expertise in IT Service Management and Incident Management.
• 4+ years of experience with desktop/laptop support, printer support, troubleshooting end-user devices, and AV device support.
• Experience supporting Macintosh OS X laptops, Windows systems, and remote desktop support.
• Skilled in configuring hardware, BIOS, applications, collaboration tools, and network connectivity.
• Knowledge of data backup, imaging, reimaging, and restoration processes.
• Proficiency with end-user tools such as Nexthink and ServiceNow.
• Solid understanding of networking principles and IT infrastructure.

These will help you stand out
• ITIL Certification, CompTIA Network+, and Microsoft Certified: Modern Desktop Administrator Associate.
• Excellent English communication skills, both written and verbal.
• Customer-focused, with a drive to deliver exceptional support and user satisfaction.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.