Spanish and Portuguese speaking Service Desk Representative

Location: Budapest, Hungary

Job Type: Full time

Working model: Hybrid

Cognizant is a global leader in technology and consulting services, dedicated to helping businesses transform and innovate. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.

For our office in Budapest, Hungary we are looking for Service Desk Representatives to provide first level customer support for our market leader pharma client.

We can offer:

· Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)

· Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.

· Easy to access location and modern office building

· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks

· Reimbursable language courses

· Team events and Company events (cool and youthful parties with team-games, etc.)

· High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

• Handling end-user calls and web queries via tools, phone and email

• Documentation and precise administration, logging of calls on the ticketing tool

• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

• Keep the user informed, own and follow-up ongoing cases

• Maintaining and improving customer satisfaction level

We are looking for you, if you:

· have native or close to native skills in Spanish and Portuguese and at least upper-intermediate English

· have experience in customer service – experience gained in IT Help Desk is an advantage but not a must

· have High School degree

· have desire to learn - no IT background required, training will provide the necessary technical knowledge

· are open to work in shifts

· have excellent communication skills – both written and spoken

· are flexible, open-minded personality with a "can do" attitude

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.