1. Job Title : Systems Engineer 2. Job Summary : Join our dynamic team as a Systems Engineer where you will play a crucial role in supporting and maintaining our service desk applications. With a hybrid work model and day shifts you will ensure seamless operations and contribute to the companys success by providing top-notch technical support. This role is ideal for individuals with 0 to 2 years of experience looking to make an impact in a global organization. 3. Experience : 0 - 2 years 4. Required Skills : Technical Skills: Service Desk App Support Domain Skills: 5. Nice to have skills : Domain Skills: 6. Technology : Service Desk 7. Shift : Day 8. Responsibilities : - Provide technical support for service desk applications ensuring smooth and efficient operations. - Troubleshoot and resolve application issues to minimize downtime and enhance user experience. - Collaborate with cross-functional teams to implement solutions that align with business objectives. - Monitor application performance and proactively identify areas for improvement. - Assist in the deployment and configuration of service desk applications to meet organizational needs. - Document and maintain technical procedures and user guides for application support. - Conduct regular system audits to ensure compliance with company standards and policies. - Analyze user feedback to identify trends and recommend enhancements to service desk applications. - Support the integration of new technologies to optimize service desk operations. - Facilitate training sessions for end-users to improve application utilization and efficiency. - Ensure data integrity and security within service desk applications. - Provide timely updates and reports to management on application performance and support activities. - Contribute to the development of best practices for application support and maintenance. Qualifications - - Possess a strong understanding of service desk applications and their functionalities. - Demonstrate excellent problem-solving skills and the ability to troubleshoot technical issues effectively. - Exhibit strong communication skills to collaborate with team members and stakeholders. - Show proficiency in application deployment and configuration processes. - Have a keen eye for detail to ensure accuracy in documentation and reporting. - Display a proactive approach to identifying and addressing system inefficiencies. - Be adaptable to new technologies and willing to learn and implement them in the work environment. 9. Job Location : Primary Location :PHMEMUNA03(ITPHL Muntinlupa ME -Filinvest COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Programmer Analyst [70PM00] 11. Demand Requires Travel? : No 12. Certifications Required : ITIL Foundation Certification CompTIA A+ Certification
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About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
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Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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