Job Summary

SME Voice

The SME-Revenue Cycle Management LS role involves optimizing revenue cycle processes within the healthcare domain. The candidate will leverage their expertise in MS Excel and patient-provider interactions to enhance operational efficiency. This position requires working from the office during night shifts focusing on improving patient calling strategies and provider engagement.

Responsibilities

• Analyze revenue cycle processes to identify areas for improvement and implement solutions that enhance efficiency and accuracy.
• Collaborate with healthcare providers to streamline patient calling procedures ensuring effective communication and engagement.
• Utilize MS Excel to manage and analyze data providing insights that drive decision-making and process optimization.
• Develop strategies to improve provider interactions fostering strong relationships and enhancing service delivery.
• Monitor and report on key performance indicators related to revenue cycle management ensuring alignment with organizational goals.
• Provide training and support to team members on best practices in patient calling and provider engagement.
• Implement innovative solutions to address challenges in revenue cycle management leveraging technology and data analytics.
• Ensure compliance with healthcare regulations and standards maintaining the integrity and confidentiality of patient information.
• Coordinate with cross-functional teams to integrate revenue cycle processes with broader organizational initiatives.
• Conduct regular audits and assessments to identify gaps in revenue cycle processes and recommend corrective actions.
• Lead efforts to enhance patient satisfaction through improved communication and service delivery.
• Facilitate workshops and training sessions to educate staff on revenue cycle management best practices.
• Drive continuous improvement initiatives focusing on enhancing efficiency and reducing costs in revenue cycle operations.

Qualifications

• Demonstrate proficiency in MS Excel utilizing advanced functions and data analysis techniques to support revenue cycle management.
• Exhibit strong communication skills particularly in patient calling and provider interactions ensuring effective engagement and service delivery.
• Possess a deep understanding of healthcare revenue cycle processes with a focus on optimizing patient-provider relationships.
• Show ability to work effectively during night shifts maintaining productivity and focus in a work-from-office environment.
• Display knowledge of healthcare regulations and standards ensuring compliance and integrity in all processes.
• Have experience in training and supporting team members fostering a collaborative and efficient work environment.
• Demonstrate problem-solving skills with the ability to implement innovative solutions to address revenue cycle challenges.

Certifications Required

Certified Revenue Cycle Specialist (CRCS) Advanced Excel Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.