CXCRM Moment

Greeting from Cognizant

Experience: - 5.5 Years to 12 Years

Level of Hire: - SA & M

Work Location: - Hyderabad, Bangalore, Chennai, Pune, Kolkata, Noida, Gurgaon, Mumbai

Job Description: -

Position Summary

We are seeking an experienced AWS Connect Developer with strong expertise in React.js along with hands-on experience in building AWS-based conversational AI solutions. The ideal candidate will work across UI development, AWS chatbot services (Lex, Bedrock), Amazon Connect, backend integrations (Python, Lambda, DynamoDB), and Salesforce CRM connectivity.

Key Responsibilities

• Develop and maintain responsive UI applications using React.js, JavaScript/TypeScript, HTML5, and CSS3.
• Build and integrate AWS conversational AI solutions including Amazon Lex, Amazon Bedrock, Amazon Q Connect, Amazon QIC.
• Develop serverless backend components using AWS Lambda, API Gateway, and Python.
• Design and optimize NoSQL data models using Amazon DynamoDB.
• Integrate AWS chatbot and contact center solutions with Salesforce Service Cloud via APIs.
• Collaborate with cross-functional teams including UX, QA, and Product.
• Ensure solution quality, scalability, and security aligned with AWS best practices.
• Support deployments through CI/CD pipelines and version control (Git).

Required Technical Skills

• Strong proficiency in React.js, JavaScript/TypeScript, and front-end development.
• Experience working with AWS services, including:
  • Amazon Lex (chat/voice bots)
  • Amazon Bedrock (generative AI/LLMs)
  • Amazon Connect / Amazon Q Connect
  • Amazon QIC
  • AWS Lambda
  • API Gateway
  • DynamoDB
• Experience coding backend functionalities in Python.
• Strong understanding of REST APIs and microservice integration.
• Experience integrating applications with Salesforce APIs (REST/SOAP).
• Understanding of cloud security, IAM policies, and AWS standards.

Preferred Skills (Good to Have)

• Knowledge of Node.js, Redux, or Next.js.
• Experience with serverless architecture design patterns.
• Familiarity with prompt engineering or LLM tuning (Bedrock).
• Exposure to contact center automation workflows.
• Understanding of CI/CD tools (AWS CodePipeline, GitHub Actions).
• Basic familiarity with UX design tools (Figma, Adobe XD).

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.