Job Summary

Join our dynamic team as a Customer Service Representative where you will play a crucial role in enhancing customer satisfaction and ensuring seamless service delivery. With a focus on the payer domain you will utilize your expertise in MS Office to manage customer interactions efficiently. This hybrid role offers the opportunity to work in a collaborative environment contributing to the companys success and positively impacting society.

Responsibilities

• Manage customer inquiries and provide timely resolutions to enhance customer satisfaction.
• Utilize MS Office tools to document and track customer interactions effectively.
• Collaborate with team members to ensure consistent service delivery and address customer needs.
• Analyze customer feedback to identify areas for improvement and implement solutions.
• Communicate clearly and professionally with customers to maintain positive relationships.
• Assist in developing strategies to improve customer service processes and efficiency.
• Support the team in achieving service targets and goals through proactive engagement.
• Coordinate with internal departments to ensure seamless service delivery and customer satisfaction.
• Provide insights and recommendations based on customer interactions to drive service improvements.
• Maintain up-to-date knowledge of the payer domain to address customer inquiries accurately.
• Participate in training sessions to enhance skills and stay updated on industry trends.
• Contribute to a positive work environment by fostering teamwork and collaboration.
• Ensure compliance with company policies and procedures in all customer interactions.

Qualifications

• Demonstrate proficiency in MS Office applications to manage and document customer interactions effectively.
• Exhibit strong communication skills to interact with customers and team members professionally.
• Possess a basic understanding of the payer domain to address customer inquiries accurately.
• Show willingness to learn and adapt to new processes and technologies.
• Display problem-solving skills to identify and implement solutions for customer issues.
• Demonstrate ability to work in a hybrid environment balancing remote and in-office tasks.
• Exhibit attention to detail to ensure accurate documentation and reporting of customer interactions.

Hourly Rate and Other Compensation:
Applications will be accepted until March 20, 2026.
The hourly rate for this position is between $19.00 per hour

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
•Medical/Dental/Vision/Life Insurance
•Paid holidays plus Paid Time Off
•401(k) plan and contributions
•Long-term/Short-term Disability
•Paid Parental Leave
•Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.