About the role
As a Service Delivery Manager, you will make an impact by ensuring consistent, high‑quality service delivery, proactively managing incidents, and maintaining strong client relationships to meet and exceed service expectations. You will be a valued member of our Oracle Practice and work collaboratively with clients, support teams, delivery leads to ensure operational excellence and service continuity.
In this role, you will
Act as the primary point of contact for clients, managing service expectations and ensuring effective communication on service performance and issues.
Lead the coordination, prioritization, and resolution of service incidents, service requests, and operational escalations.
Define, implement, and continuously improve service management processes and workflows to enhance efficiency and service quality.
Track, analyze, and report on key performance indicators (KPIs) and service metrics.
Identify potential risks to service delivery and implement mitigation strategies to ensure service continuity and compliance.
What you need to succeed (Required skills)
Strong experience managing support projects, including incident management and service task handling.
Working knowledge of Cloud ERP environments and enterprise support operations.
Experience in service governance, reporting, and operational oversight.
Strong problem‑solving, coordination, and stakeholder management skills
Proven ability to communicate effectively with clients and internal teams spread across in a distributed environment.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We encourage you to apply if you have most of the skills above and feel like you are strongly suited for this role. Consider what transferable experience and skills make you a unique applicant and help us see how you’d be beneficial to this role.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Working Arrangements
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, the successful candidate will be required to work onsite at the client location in Buffalo, NY.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Salary and Other Compensation
The annual salary for this position is between $156,500 – 183,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.