Certifications & Experience required:

· Minimum of 3 years of experience working with ServiceNow

· CSA (Certified System Administrator).

· 2+ CIS certifications

Responsible for:

· Delivers workshops and demos.

· Lead functional conversations with the customer.

· Process expertise in one or more areas

· Process and value stream management

· Advisory and consulting

· Requirements elicitation and gathering

· Measurement, metrics & reporting processes

· Continual improvement

· Assist with project leadership

· Knowledge transfer and training

· Provides process definition guidance and best practices.

· Monitoring of deliverables before implementation

· Manage client communications to ensure the effectiveness of the process strategy.

· Process development and maintain optimization programs.

· Update and maintain all process documentation.

· Design processes and standardize, improve or re design existing ones.

· Design new processes to improve service delivery and maintain client relationships ensuring cost effectiveness.

· Preparing documentation for deliverables such as business documents and supporting management activities such as budget management

· Act as a point of contact between the client and the technical team regarding process-related concerns.

· Maintain the whole operational process in compliance with the quality standards and contractual requirements determined by the company.

Key Skills:

· Process Engineering

· Requirements Management

· Agile Management

Soft Skills:

· Communication.

· Coordination.

· Facilitation

· Questioning

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.