Role Overview

Seeking a Technical Support Analyst to manage laptop deployments and support end users. Responsibilities include coordinating hardware logistics, imaging, provisioning, troubleshooting, and assisting users.

Key Responsibilities

Logistics & Deployment

· Oversee laptop preparation, shipping, and delivery for employees.

· Coordinate large deployment projects for PC and Mac systems.

· Track shipments and maintain inventory records.

· Collaborate with stakeholders and vendors on logistics issues.

· Communicate delivery details and resolve deployment challenges.

Technical Support & End‑User Services

· Provide hardware and software support for workstations and mobile devices.

· Support Windows 10, macOS, Office 365, iOS, Android, and security tools.

· Assist with device imaging and configuration.

· Troubleshoot printers, networking, and LAN connectivity.

· Support communications solutions and meeting technology.

· Diagnose and resolve technical issues promptly.

· Explain concepts clearly to users and escalate as needed.

Basic Qualifications

· Strong customer service in a technical environment.

· At least 6 months’ relevant experience or bachelor’s degree.

· Organizational skills; ability to handle multiple tasks.

Preferred Qualifications

· 1–2 years in logistics or IT support roles.

· 2–4 years supporting 300+ users preferred.

· Experience deploying PC/Mac devices, troubleshooting networks, and supporting peripherals.

· Calm under pressure, strong problem-solving, and process improvement skills.

· Ability to read technical documentation and adapt quickly.

Success in This Role Looks Like

· Devices delivered on time and fully configured.

· Smooth onboarding and support for users.

· Accurate inventory tracking.

· Quick resolution of technical issues with minimal disruption.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.