Job Summary

Join our team as a Customer Service Professional where you will leverage your expertise in MS Excel and Customer Voice to enhance client interactions and streamline processes. With a focus on Procure to Pay - Procurement and User Experience you will contribute to delivering exceptional service while working from the comfort of your home during day shifts. Your role will be pivotal in ensuring customer satisfaction and operational efficiency.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilize MS Excel to analyze data and generate reports that support decision-making processes.
• Engage with customers through various channels to gather feedback and improve service delivery.
• Collaborate with cross-functional teams to ensure seamless procurement processes.
• Implement strategies to enhance user experience and satisfaction.
• Monitor customer interactions to identify areas for improvement and implement corrective actions.
• Develop and maintain strong relationships with clients to foster loyalty and trust.
• Ensure compliance with company policies and procedures in all customer interactions.
• Assist in the development of training materials to enhance team skills and knowledge.
• Support the procurement team in managing supplier relationships and negotiations.
• Contribute to process improvement initiatives to optimize service delivery.
• Provide insights and recommendations based on customer feedback and data analysis.
• Maintain accurate records of customer interactions and transactions for future reference.

Qualifications:

• Demonstrate proficiency in MS Excel for data analysis and reporting.
• Possess strong communication skills to effectively engage with customers.
• Have experience in Customer Voice to gather and analyze feedback.
• Show familiarity with Procure to Pay
• Procurement processes.
• Exhibit understanding of User Experience principles to enhance service delivery.
• Display ability to work independently in a remote setting.
• Demonstrate problem-solving skills to address customer concerns effectively.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.