About the role
As an IT Support Technician, you will make an impact by being the frontline technical resource for our organization, ensuring seamless technology experiences for all users. You will provide expert troubleshooting, proactive support, and high-quality customer service across multiple platforms and devices. Your work will directly impact employee productivity, event success, and the smooth operation of IT systems across the organization. You will be a valued member of the Cloud Infrastructure and Security team and work collaboratively with the Infrastructure Specialist.

In this role, you will
• Serve as the first point of contact for technical support in person, over the phone, via chat, email, and remote connection tools
• Troubleshoot and resolve technical issues across desktops, Macs, mobile devices, and other IT products
• Guide users through problem-solving steps and escalate unresolved issues when necessary
• Record, track, and update incidents, problems, and resolutions in internal ticketing systems
• Provide Level 1 support for video and audio conferencing, AV equipment, and event spaces
• Manage IT logistics including desk setups, asset distribution, IT vending machine maintenance, and storage room audits
• Use network troubleshooting tools to diagnose and resolve end-user issues efficiently
• Track and optimize inventory using internal systems and spreadsheets
• Capture customer feedback and relay it to teams to drive improvements
• Adapt to shifting priorities, multitask effectively, and provide flexible support across the organization

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Altoona, IA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered
• Proven experience as a help desk or IT support technician
• Strong understanding and troubleshooting skills for computer systems, mobile devices, and IT products including MDM, iOS, Android, Mac, Windows, and Linux
• Desktop support experience of at least 3 years and Mac support and troubleshooting experience of at least three years
• Video conferencing support experience of at least 2 years and logistics support experience of at least 2 years.
• Ability to diagnose and resolve basic to moderately complex end-user technical issues
• Excellent verbal and written communication skills in English
• Ability to multitask, prioritize, and adapt to changing processes and environments

These will help you stand out
• Experience with smart lockers, printers, or advanced AV systems
• Familiarity with ServiceNow, Nexthink, or other ITSM tools
• Exposure to scripting or basic network administration
• Experience supporting multi-location teams or event-focused IT environments

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed.

Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.