System Engineering (human)
NEURA Robotics
Metzingen, Germany
- NEW
System Engineering (human)
Neura Robotics • Metzingen
Together, we build the foundation for success and growth
Imagine working in a team that forms the heartbeat of a company. The corporate functions – Finance, Controlling, Office Management, IT Infrastructure, Facility Management, and People & Culture – are not just supporters but active shapers. Here, you ensure everything comes together so each department can achieve its best results. Whether you're analyzing numbers in Finance and Controlling to enable crucial decisions or shaping the workday in Office Management so everyone can focus on what matters – your contribution makes a difference. IT Infrastructure connects teams and technologies, ensuring efficient processes and keeping the company digitally future-ready. Facility Management creates inspiring spaces where people can develop ideas and grow together. In the People & Culture team, you help shape the culture that defines our company and invites talents to give their best. You’ll be at the center, working with people across all areas to secure success and shape the future. If you're looking for a role that combines diversity, responsibility, and team spirit, then the Corporate Functions are the perfect place for you. Together, we achieve more – turning ideas into reality.
- Full-time
Metzingen
As a First Level Support Engineer, you'll be the first point of contact for around 1,500 developers and business users — the person who keeps things moving when something breaks and makes sure every new colleague hits the ground running. You'll work on-site with a well-staffed, experienced IT team that genuinely invests in each other's growth, with real scope to take on 2nd level responsibilities as you develop. The IT landscape at Neura is varied, modern, and anything but boring — and if Linux or macOS is where you're most at home, you'll fit right in.
Your mission & challenges
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Serve as the first contact for IT issues across our developer and business user community — diagnosing problems quickly and communicating clearly
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Manage the full device lifecycle: procurement, setup, maintenance, and retirement across Ubuntu, Windows, and macOS environments
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Run user onboarding and offboarding end-to-end, making sure every joiner has what they need from day one and every leaver is offboarded securely
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Work on-site with the team, providing hands-on support in a dynamic, multi-system environment
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Collaborate closely with 2nd level colleagues, escalating where needed and picking up more complex topics as you grow into the role
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Manage user identities and access through Microsoft Entra ID and Active Directory — including provisioning, group management, and access reviews
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Track and resolve tickets in Jira, and keep our asset management data accurate and up to date
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Maintain clear documentation of configurations, processes, and recurring issues so the team's knowledge stays shared
What we can look forward to
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Completed IT Ausbildung or equivalent qualification — e.g. Fachinformatiker Systemintegration, IT-Systemelektroniker, or a comparable background
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Solid working knowledge of Ubuntu, Windows, and macOS — confidence across all three matters; strong Linux or macOS skills are a real advantage
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Basic understanding of networking fundamentals — TCP/IP, DNS, DHCP, VPN — enough to diagnose connectivity issues and know when to escalate
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A calm, methodical approach to troubleshooting and a genuine interest in getting to the root of a problem
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Clear communication — you can explain technical issues to non-technical users without making them feel talked down to
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Comfort working in a fast-moving environment with a diverse, international team
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English at B2 level or above — our team is international and English is how we work across borders
What you can look forward to
Creative Freedom and Agility
Enjoy a dynamic, self-reliant work culture with flat hierarchies, flexible hours, and 30 vacation days. Ideal for those seeking an inspiring professional setting, whether you're starting out or an experienced exec.
Passion for Winning
A passionate and highly skilled team of international experts aiming to redefine robot assistants.
Attractive Compensation
Enjoy a competitive salary package along with exclusive employee discounts.
One Team
Whether it's a summer party or company town hall meetings, we celebrate our successes together.
Professional Growth
Support for your personal and professional development.
Our values. The cornerstones of our success.
We are a team. We strive to achieve great things by promoting the success of our colleagues and partners.
We strive for technological progress in order to give people back their valuable time for enjoyable activities.
We strive to revolutionize the world of robotics by pushing the boundaries of technology every day.
We live a high level of appreciation through open communication and transparency.
We do our best to always be two steps ahead. We achieve this through empowerment, freedom of action and personal responsibility.
People are at the center of everything we do.
Our Location
Our headquarters in Metzingen and Riederich are the heart of our company. It's not just home to our offices, but also our production facilities, Academy, logistics, and Tech Labs—all working together to turn ideas into reality. Riederich itself is a small, peaceful town, just a kilometer away from Metzingen, a city with its own unique character. Metzingen is globally renowned as Outlet City, attracting visitors from all over the world. Here, you can enjoy exclusive designer stores in a relaxed and charming setting. The city also offers a variety of restaurants, cafés, and a down-to-earth Swabian coziness—perfect for unwinding after work.
Our application process
We ensure a transparent and efficient process and look forward to getting to know you during the application process.
Your insight into our daily work
Unsere Mission
"Our goal was to develop the world's first cognitive robot that can work with people, learn from them and provide them with targeted support. And that is exactly what we have achieved. But there is much more to come!"