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(Senior) Specialist, Payment Strategy



Berlin, Germany
Posted on Wednesday, July 10, 2024
The Company

Payrails is an innovative technology company with a team that has many years of experience in the payment industry and a real-life understanding of the merchants’ needs. We have seen the complexity firsthand and we have learnt from all the challenges we've faced. Now we want to help leading technology companies around the world to accept payments and build financial services with minimal upfront investments.

Our vision at Payrails is to reimagine payments. We do this by removing heavy reliance on Engineering efforts using composable building blocks that put the control firmly in the hands of our customers. We exist to help our customers become more productive and flexible, impacting directly on their ability to grow.

We are joined in our mission by top tier clients Andreessen Horowitz, HV Capital, EQT and General Catalyst, alongside a great cast of knowledgeable angel investors to enable us to solve the growing complexity of payments.

At Payrails we are committed to building a team full of the most talented people. Excellence is part of our values and we understand that in order to achieve this, we need to build an environment where skilled people can work openly, collaboratively and with the utmost trust in one another. We believe people thrive the most when they are fully aware of what the business is trying to achieve, why it is important to the market and what challenges lie in the way to reaching our goals. In such an environment we believe people can truly excel, grow and enjoy working together. We try hard to be a company where everyone is inspired and feels a sense of responsibility to do the right thing to help us bring our vision to life. Succeeding with us is about finding solutions to the most pressing problems and executing effectively.

Your Team
Payrails is a highly dynamic workplace with our Payment Strategy Team fronting to our clients. Our mission is to;

  • Deliver tailor-made and innovative solutions to complex and demanding merchant requirements, pain points, and use cases
  • Provide best-in-class onboarding experience and service to our merchants
  • Optimize payment performance and amaze our merchants with data driven insights and growth opportunities in the Fintech sector
  • Follow the latest Fintech trends to improve our offering and empower our clients’ growth
Our Team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You as our (Senior) Specialist, Payment Strategy will be driving our customer experience to ensure success.
What You will be doing
  • You’ll be the main point of contact for our merchants and build a strong relationship
  • You’ll be designing a best-in-class onboarding experience, tailor-made to each of our merchants
  • You’ll be optimizing payment KPIs and you will be hosting regular hosting business reviews
  • You’ll be driving customer success objectives to create a measurable impact
  • You’ll be growing revenue by introducing new use cases
  • You’ll be following the latest Fintech trends and identifying areas of improvement of Payrails and our merchants' setup
You'll be great for this role if
  • You have 5+ years of experience in FinTech or in the Payments domain
  • You are an innovative thinker, able to quickly recognize opportunities and apply your expertise while executing fast
  • You have experience delivering customer value, outcomes, and results that align with customer objectives
  • You have a strong empathy for customers and a passion for driving growth
  • You have excellent verbal, written, and presentation skills
  • You have excellent project management, time management, and organization skills
Why You should join Payrails
  • You can truly create your own path by taking responsibility and implementing your own ideas
  • We offer visa and relocation support to you and your family where required
  • We offer a hybrid working environment
  • You have 27 annual vacation days + 1 day of paid birthday leave for you to have fun and party without any worries!
  • We get together regularly for team lunches and events
  • You help us shape the future of payments
At Payrails, we prioritize a culture of inclusivity and diversity, evaluating candidates solely based on their skills and potential, regardless of age, gender, identity, ethnicity, sexual orientation, disability status, or religion. We welcome applications from individuals of all backgrounds and identities. In line with our commitment to fairness, we kindly request applicants to refrain from including personal details such as a picture, age, or marital status in their CVs.