CRM One-shot Manager
Qonto
Paris, France
Posted 6+ months ago
Our mission? Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with unwaveringly attentive 24/7 support, designed to help businesses breeze through all things finance.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus | Prioritize customers in everything you do
Ownership | Own your part, get things done
Teamwork | Make (team)work easy
Mastery | Continuously raise the bar
Integrity | Always do what’s right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
⭐ Mission
As Qonto's CRM One-shot Manager, lead the charge in crafting cutting-edge, customer-centric one-off campaigns that make a mark and connect with our audience.
Enhance every customer touchpoint, driving loyalty and retention under the guidance of your manager, Madeleine.
👩💻🧑💻 As a CRM One-shot Manager at Qonto, you will:
• Architect and execute compelling ad-hoc CRM campaigns, push notifications, SMS, email and in-app campaigns leveraging our advanced tech stack.
• Lead A/B testing initiatives, optimizing communication strategies for peak performance.
• Analyze campaign data, informing tactical decisions with actionable insights.
• Build cross-functional relationships, aligning CRM initiatives with broader company objectives.
🤔 What you can expect:
• A dynamic test-and-learn environment catering to the analytically curious.
• A collaborative culture with streamlined tools and rapid decision-making.
• Opportunities to educate stakeholders on state-of-the-art CRM practices.
• A role valuing customer-centric strategies and data-driven decision-making.
🤝 About your future Manager
Your manager will be Madeleine Thieffry, our CRM Lead for the One-Shot team at Qonto.
• Her path? After graduating from Grenoble Ecole de Management, Madeleine built her expertise in CRM and digital marketing through roles at L'Oréal and Numberly, where she managed omnichannel marketing campaigns for major clients. She joined Qonto in 2022 as Senior CRM & Lifecycle Marketing Manager before being promoted to CRM Lead.
• What she can bring to the team? Madeleine brings strong expertise in CRM strategies and knowledge about Qonto (products, processes). Her leadership style focuses on empowerment and autonomy - she's there to support and train while giving you the space to grow.
🏅About You
• Experience: Minimum 2 years of hands-on experience in CRM campaigns management, with a strong focus on email, in-app and push notifications, ideally in B2B.
• Customer Needs Analysis: Your past work reflects a dedication to understanding and meeting customer needs.
• Project Management Expertise: You bring a proven track record of managing projects to completion with finesse.
• Stakeholder Management: You're skilled in stakeholder management, nurturing relationships that bolster team success.
• Marketing Automation Proficiency: Proficient with marketing automation tools, particularly Braze.
• Continuous improvement: You strive to get better every day, even if it means learning from your own mistakes.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
🎁 Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;
- Competitive salary package;
- A meal voucher;
- Public transportation reimbursement (part or global);
- A great health insurance (depending on the country);
- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;
- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;
- Monthly team events.
💬 Our hiring process:
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
On average, our process lasts 20 working days and offers usually follow within 48 hours 🤞
To learn more about us:
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