Customer Care Onboarding - Netherlands 🇳🇱 and Belgium 🇧🇪 Dutch & Flemish Speaker
Qonto
Customer Service
Barcelona, Spain
Posted 6+ months ago
Our mission and customers
Our platform simplifies banking and finance management for SMEs today, so that they can build their tomorrow. We offer a finance management platform with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 53,000+ reviews.
Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75. This level of satisfaction is far above typical traditional banking scores, often ranging from 3 to 12, sometimes even lower.
Our journey
Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000 customers across 8 European countries: France, Germany, Italy, Spain, Portugal, Austria, Belgium, and the Netherlands. We have been profitable since 2023, and we are just getting started as we want to become the indisputable European leader in SME finance management.
Our beliefs
We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity is simply part of who we are.
We've built a discrimination-free hiring process because we believe the best teams are built on merit.
AI at Qonto
We see AI as a catalyst for our success.
We always choose thinking over routine. That's why AI is already deeply embedded in how we work - not as a trend, but as a way to raise the bar for the entrepreneurs who count on us. That is why we grant our Qontoers unlimited access to the best AI tools on the market - Claude Code, Cursor, Copilot, Dust, and Notion AI.
We want people who experiment without waiting for permission. Who push AI beyond the obvious. Who know when to trust it and, more importantly, when to question it.
Already pushing AI limits? You'll fit right in.
The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.8/5 customer satisfaction 🌟and we always want to improve it!
That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.
You will join Qonto's exciting expansion into new European markets. You'll play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers.
Working closely with Francesca, our Team Leader, you'll be at the forefront of Qonto's growth, directly impacting our success in this strategic market.
👩💻🧑💻As a Customer Care Onboarding 🇳🇱 & 🇩🇪 at Qonto, you will:
• Be a Qonto Ambassador! You will delight our Dutch customers by providing sharp, quick technical support and guide them through the account opening process, ensuring a smooth onboarding experience and answering all their questions via email and phone.
• Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the “WOW” effect that our customers love;
• Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.);
• Take ownership. You will identify anomalies, optimize and set-up new ways of problem-solving, and keep your colleagues up to date on all of this;
🤔 What you can expect
• Be part of Qonto's expansion working in a fast-paced, growth-oriented environment.
•Collaborate in a team that values cooperation, communication, and continuous improvement.
• Master cutting-edge customer service tools like Zendesk, Notion and others.
• Hands-on culture, take on responsibilities and decision-making.
🤝About your future manager
Her background? Francesca is Team Leader for Qonto’s Dutch and Belgium team within the Onboarding department. She joined Qonto in May 2021 after previous managing roles within other fast scaling companies, such as the French tech Meero.
What she can bring to you? Francesca has many previous experiences in team management and is enthusiastic about applying localization to customer service in order to develop the best user experience in maket-specific contexts. Her team is all about cooperation, communication and growth by giving room to everyone to be heard and bring their ideas to the table.
🏅About You
- Experience: You have an experience up to one year, in customer support, or handling client challenges.
- Customer-centric: You show empathy and adapt your speech according to your customer needs.
- Results-driven: You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail.
- Communication: Strong written and verbal communication skills.
- Adaptability: Thrive in a dynamic, evolving startup environment.
- Languages: Native or near-native proficiency in Dutch & Flemish and fluent in English
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
Our hiring process
- Interviews with your Talent Acquisition Manager and future managers (1 hour each)
- A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
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