Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Join us as a Fraud Analyst to protect our customers by detecting and preventing various types of fraud. You will be part of our newly created specialized Fraud team, focusing on safeguarding Qonto's Spanish and French market customers from scams and fraudulent activities.
👩💻🧑💻 As a Fraud Analyst at Qonto, you will
• Monitor and analyze transactions to detect fraud patterns, focusing on scams, phishing attempts, and account takeover activities
• Conduct risk assessments for new products and features while ensuring robust onboarding fraud prevention
• Investigate potential fraud cases and implement preventive measures across financing and payment products
• Collaborate with Risk and Security teams to enhance fraud detection capabilities and align strategies
• Deliver high-quality, timely fraud analysis while maintaining customer satisfaction and operational efficiency
🤔 What you can expect
• A newly created specialized team focused solely on fraud prevention, allowing for deeper expertise development
• A dynamic environment where you'll handle various types of fraud cases, from private scams to social fraud
• Opportunity to contribute to the development of fraud detection processes and tools
• Regular training and knowledge sharing sessions to stay ahead of emerging fraud trends
• A culture that values autonomy, flexibility, continuous learning, innovation, and adaptability
🤝 About your future manager
Anamaria, our Lead AML/CFT for France & Spain, will be the one to help you succeed.
Her path: Anamaria is today a leader in fraud prevention. She has been in Qonto since 2019 and was able to grow from a Customer Success role to a Fraud Team Lead role. She combines hands-on expertise with excellent people skills, and her multilingual background (French, Spanish, English, Italian, and Romanian) helps her connect easily within our diverse and international team.
What can she bring to you?: She values open communication and encourages team members to share ideas for process improvements. She's always available to support her team members' growth based on their individual needs.
🏅 About You
• Experience: You have at least one year of experience in fraud detection, AML, or a similar field involving alert processing and investigation
• Languages: You are bilingual in Spanish and French, as you'll be primarily handling these markets
• Analytical mindset: You have strong analytical and creative thinking skills to detect patterns and solve complex fraud cases
• Communication skills: You can communicate effectively with customers and counterparties when gathering information about potential fraud cases
• Learning mindset: You're open to feedback and motivated to continuously improve your skills and knowledge
This is a full-time position based in Barcelona (office presence required some days per week, no full remote possible).
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.
