Customer Loyalty & Community Builder 🇫🇷
Qonto
Customer Service
Paris, France
Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
------------------------------------------------------------------------------------------------------
⭐ Mission:
Join us as a Customer Loyalty & Community Builder for our French Market to strengthen brand attachment among our 600,000 satisfied customers. Your goal is to turn our satisfied french clients into brand advocates and make them feel part of something bigger.
⚡ Impact:
In this role, you will work closely with Delphine (Head of Marketing FR), and will create experiences at scale through different levers, in order to increase word of mouth and make Qonto customer experience shine on social media platforms.
- Design scalable experience for a large base of satisfied customers through different levers (CRM, events, community, ambassador program, goodies, videos…) - and even for busy entrepreneurs who do not have time to join a community.
- Build an “à la carte” involvement model for clients who do want to engage (e.g. product feedback, referrals/affiliate, testimonials & social content, event co-hosting)
- Leverage and grow our two key communities: the Ambassador Program with over 1,000 members and StrongHer, our community for women entrepreneurs
- Run experiences and events (online and onsite, including in regions) that create strong Brand moments
- Amplify social proof by turning client experiences into high-performing content on Qonto and clients’ channels
- Partner with Brand, Social, CRM, Product and Customer teams to ship cohesive experiences end-to-end and measure impact
- Market Context: Create a new engagement function in France and scale it to a large client base
- Team Collaboration: Work in a highly cross-functional environment (Brand, Social, CRM, Product, Customer Experience)
- Methods & measurement: Mix creativity with strong execution, testing, segmentation and clear success metrics (engagement, advocacy, referrals, social visibility)
- You have 5+ years of experience building customer engagement programs at scale (high volumes, strong operational rigor). Entrepreneurial or freelance experience is a plus
- You know how to segment audiences and offer different ways to engage, from low‑effort to high‑commitment
- You are creative and up to date on what works (CRM strategy, event formats, creator-led growth, social mechanics)
- You are structured and reliable: logistics, timelines, budgets, stakeholders
- You are comfortable being scrappy and hands-on, testing and iterating quickly
- You are fluent in French and English
🔒 Your security matters to us
Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)