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Senior KYC Operations Manager (m/f/x) - German speaking

Scalable Capital

Scalable Capital

Operations
Munich, Germany
Posted on May 21, 2025

Company Description

Scalable Capital is a leading digital investment platform in Europe that makes investing easy and affordable for everyone. Clients of the Scalable Broker can trade 8,000 stocks, 2,500 ETFs, and 3,500 funds and other exchange traded products to build their portfolios, earn interest on their cash balance and take secured loans. People can also have their investments professionally managed via the digital wealth management service. More than one million clients already use the services.

Scalable Capital was founded in 2014 and is active in Germany, Austria, France, Italy, the Netherlands, Spain, and the UK. The investment firm, which is supervised by BaFin and the Bundesbank, has more than 20 billion euros on its platform. In addition to its business for private clients, the company operates B2B solutions. Its long-standing partners include ING, Barclays Bank in the UK, the robo-advisor Oskar, and the Santander Group in Spain. Scalable Capital employs more than 500 people at its offices in Munich, Berlin, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they strive to empower everyone to become an investor.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

  • Serve as a subject matter expert and second review line for our KYC Operations Experts, including analyzing customer documentation, such as identification and legal documents
  • Provide functional guidance to a team of up to 10 KYC Operations Experts
  • Ensure that our business processes are up to date and that new processes are crafted on demand.
  • Liaise with our product teams to enhance process automation and our KYC onboarding flow
  • Provide subject matter guidance to relevant product teams when new end-consumer product features are drafted
  • Liaise and partner with our second line functions to ensure our operations are compliant with local and international legislation
  • Identify patterns and trends consistent with money laundering, terrorist financing, and other types of suspicious activity
  • Complete ongoing due diligence checks to ensure accurate and up-to-date information is always maintained

Qualifications

  • You bring at least some years of experience in an operational or management-related role
  • You have extensive knowledge about "Know Your Client" processes and Anti-Money Laundering regulations
  • You serve as a functional leader for our KYC Operations Experts
  • You are comfortable collaborating with stakeholders at all levels, including leadership and product teams
  • You possess strong critical thinking and sound decision-making skills
  • You have a detail-oriented work approach
  • You are able to prioritize workflows and ensure deadlines are met
  • You are fluent in English and German (at least C1 level)

Additional Information

  • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
  • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
  • Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities
  • Be productive with the latest hardware and tools
  • Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
  • Learn and experience German culture first hand by joining our free German language classes
  • (International) relocation support
  • Flexible vacation policy and the opportunity to work from abroad
  • Benefit from an attractive compensation package and from the company pension scheme
  • Monthly contribution of 25% for the ‘Deutschland Jobticket’
  • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

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