Support Team Manager
Storyblok
This job is no longer accepting applications
See open jobs at Storyblok.See open jobs similar to "Support Team Manager" HV Capital.From the start, we have seen unbelievable growth in community and usage on a global scale, empowering people and companies in 131 countries to build sustainable and reliable projects faster.
As a company, we’ve grown 156% in the last year from 92 to 236 employees, across 45+ countries. We secured our Series B funding of $47 million last year in the month of May, totalling to $58 million so far.
With that said, there’s plenty of room for personal career advancements. It might come faster than you think.
We are a fast growing team with a flat hierarchy. This means we promise you will have lots of autonomy and accessibility on meaty projects. Hopefully, this is your idea of career progression.
Many companies talk at length about their company, we will let the results speak for themselves.
Yes, we are fast-paced, and our team is passionate and driven to become the de facto standard in headless CMS. If you want to influence the future of Storyblok, and how businesses manage their content, join us.
WHAT IS IN IT FOR YOU
You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:
- Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
- Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
- Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
- Personal development fund for courses, books, conferences, and material
- VSOP (Virtual Stock Option Plan)
- The annual international team-building trip, quarterly and monthly online get-togethers
- As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
- An international team that loves to have fun at work and works hard together to accomplish shared goals
JOB SUMMARY
Profoundly acquainted with all technological aspects of Storyblok’s product, leads the Support Team and their efforts to improve Storyblok’s product support documentation. Manages escalations from customers. Plays a major role in managing the Support Team, and serves as the primary liaison between the team, Storyblok community and customers.
ESSENTIAL JOB FUNCTIONS
- Leads and guides the Support Team, so that Storyblok customers can get the help they need
- Improve internal and external support processes to achieve excellent support experience
- Grow the support team to be able to support customers anywhere in the world
- Automate processes and increase satisfaction of our customers
- Maintains and updates the set-up of FAQ database for the self-service help channel
- Manages escalations from customers (e.g., missing functionalities or technical issues)
- Monitors support tickets in the ticketing system
- Supports the sales team by forwarding potential leads
- Supports the marketing team by forwarding potential case studies
- Is able to communicate with the customers on calls
EDUCATION AND EXPERIENCE
- Experience as a software developer (optional)
- Excellent, detailed knowledge of Storyblok and its product
- Ability to solve complex issues and show patience with customers, attention to detail
- Ability to lead and manage a 4 to 10 member sized team
MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS
Remote (home) work opportunity or funded by Storyblok co-working space
GENERAL TERMS
Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic.
Here is a sneak peek of Storyblok’s Visual Editor
This job is no longer accepting applications
See open jobs at Storyblok.See open jobs similar to "Support Team Manager" HV Capital.