Chief of Staff
Zencargo
People & HR, Operations
London, UK
Posted on Mar 6, 2026
The Chief of Staff acts as the strategic architect and operational anchor of the business. You will be responsible for translating long-term vision into actionable roadmaps, managing the rigor of the company’s delivery cadence, and optimizing unit economics to ensure sustainable growth.
- Department
- Biz Ops
- Employment Type
- Full Time
- Location
- London
- Workplace type
- Fully remote
Key Responsibilities
Core Responsibilities
1. Strategic Planning & Governance
- Vision Translation: Convert the company mission into annual and quarterly strategic pillars.
- KPI Architecture: Design and assign key performance indicators across all departments to ensure vertical and horizontal alignment.
- The "Drumbeat": Own the annual and quarterly planning cycles, ensuring senior leadership remains disciplined in their execution.
- Board Reporting: Synthesize complex data into a compelling narrative for Board meetings, working closely with Finance.
- M&A Integration Lead (UK): Own the post-merger integration (PMI) project, acting as the key bridge between the Board and the newly acquired entities. This includes owning the master timeline, budget, and delivering on synergy targets, ensuring the new entities are integrated into the company culture and operational structure.
2. Operational Excellence & Finance
- Budgetary Oversight: Manage OpEx and SaaS expenditures, ensuring the business remains lean and within forecasted targets.
- Resource Planning: Lead hiring strategies and headcount forecasting in alignment with the budget.
3. Organizational Leadership & Comms
- Internal Communications: Act as the primary voice for strategy, ensuring every employee understands their role in the company’s success.
- People & Culture: Provide "virtual leadership" to HR, overseeing the cultural calendar, social initiatives, and the annual company kickoff.
- Meeting Architecture: Design and manage the corporate meeting cadence (Town Halls, SLT Offsites, etc.) to prevent organizational friction.
Skills, Knowledge and Expertise
- Strategic Rigor: Proven experience in a "Chief of Staff" or Ops Lead role within a scaling business - min 5-7 years experience
- Financial Literacy: Comfort managing P&L inputs, SaaS optimization, and budget forecasting.
- Executive Presence: Ability to influence C-suite stakeholders and manage Board-level reporting.
- M&A Integration: Direct experience leading or playing a critical role in post-merger integration (PMI) projects, specifically managing the integration timeline, budget, and culture alignment.
- Operational Tooling: Expert knowledge of project management frameworks (OKRs, EOS, or similar) and BI tools.
About Zencargo
Zencargo is a digital-first freight forwarder & logistics provider. Our platform allows customers to book, maintain and keep track of their international freight as well as use analytics to drive intelligent supply chain decisions that help their businesses thrive.
Whilst shipping is a complex trillion-dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper
Our services include ocean, air and rail freight as well as trucking and cargo insurance. We deliver significant time, paper and financial savings to our customers offering instant quoting, easy booking and an online dashboard to give them 360 degree, 24/7 visibility on their shipments. Shippers and their counterparts collaborate to oversee their logistics on Zencargo and all their supply chain data is stored together in the cloud making business analytics easier than ever.
At Zencargo, we believe that technology can simplify logistical complexity and tear down barriers to trade. Automating trade and logistics operations and providing access to data and analysis will help companies to trade smarter and more efficiently, freeing businesses to concentrate on key outcomes. Only by combining human endeavour and technology, can we build smarter supply chains that know no borders.
Life at Zencargo
What’s in it for me?
- Zencargo is where you come to do something you're passionate about, and learn new things. We are in scale mode at Zencargo and we work to realistic growth targets and metrics. You will thrive here if you enjoy working in a scaling environment. As we grow we want you to grow with us.
- At Zencargo there is a huge opportunity to build your experience and grow your career. We want you to be part of the team for a long time to come, and we will focus on helping you get to where you want to be. We all have dreams and aspirations. As part of the Zencargo team, we ask you to deliver your optimum work and help us create real value for our customers and teams.
Work, Life and Balance
At Zencargo, we work hard! We do, however, realise that you have family, friends, interests and life outside the world of work. As a scaling business, we constantly evolve our reward and benefits approach.
Here are some highlights!
United Kingdom
- Generous Annual Leave
- Flexible, Remote and Hybrid Working
- Home Equipment Allowance
- BUPA Private Medical Insurance
- Annual L&D Budget
- Paid Volunteering Days
- Pension Scheme
- Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay
Netherlands
- 33 days paid holiday annually, including statutory Dutch national public holidays
- Pension Scheme
- Flexible, Remote and Hybrid Working
- Home Equipment Allowance
- Annual L&D Budget
- Paid Volunteering Days
- Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay
United States
- 33 days paid holiday annually, pro rata, including national public holidays and Veteran’s Day
- Home Equipment Allowance
- 401K Pension Scheme
- Private healthcare scheme
- Annual L&D Budget
- Paid Volunteering Days
- Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay
United States
Our Vision, Mission and Values
Zencargo is a company driven by our Vision, Mission and Values. We conduct values interviews as part of our recruitment process to ensure we are able to hire top talent that embodies concepts that align with our core values and beliefs.
- Our Zencargo Vision - "A world with smarter trade"
- Our Zencargo Mission - "To make customers' supply chain their competitive advantage"
Our Zencargo Values
- We Learn Fast and Grow
- We Build Trust
- We Take Ownership
- We Deliver Outcomes
A Fair Chance
Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you.
More than just encouraging your application, we're committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging.
We open our doors to those who share these motivations.
Our Hiring Process
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