About This Role:

We are looking for a data-driven Claims & Fraud Processes Team Lead / Business Operations Team Lead, who will be responsible for a team of Operations Assistants who are in charge of the Claims submissions for our Cashback Users and the Fraud Detection Team for iGraal FR, DE, ES and Shoop. Integrated in the Retailer Compliance Team you will be responsible for:

Responsibilities:

In this role, you will:

• Monitoring and optimization of the overall Claims process for all implied stakeholders (Claims submission, retrieval of results & communication to Customer Support Team)
• Monitoring and Analysis of the Claims treatment results
• Set up of new reportings if required
• Identification of systematic problems with the Claims treatment
• Close collaboration with the Retailer Compliance Managers of all 3 Countries in order to solve problems
• Lead and guide a team of Operation Assistants for Claims based in Tunisia by creating an open and warm atmosphere, cohesion and engagement in a growth-oriented, results-driven environment
• Work closely with the Fraud Expert and her team in order to optimize the Fraud Detection
• Report to and closely collaborate with the Head of Business Operations - Retailer Compliance based in Paris

Your Profile:

• An excellent ability in English, both written and spoken, French is a plus
• Strong organizational skills - ability to project manage effectively, prioritize and deliver tasks on time
• A data-driven mindset - using data to improve processes and performance and ability to work efficiently with large datasets in Google Sheets/Excel
• Strong problem solving and decision-making skills - ability to help the team solve problems and being able to make decisions while providing a logical rationale
• Experience in managing people is a plus
• Navigate and effectively manage difficult conversations and challenges with tact, composure and professionalism.
• Strong verbal and nonverbal communication skills: Be able to communicate in a clear, effective and engaging way
• A team player mentality

At Atolls, we embrace diversity and inclusivity. Your unique background and perspectives will contribute to our shared success. If some skills are new to you but you’re eager to learn, we’d still love to hear from you!

Our Benefits:

At Atolls, we believe in nurturing both your professional and personal growth. Here’s what you can expect:

• A culture that values personal and professional development, with internal mobility opportunities.
• A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
• 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
• A flexible hybrid working scheme to balance work and life.
• Access to a learning budget and internal training to help you grow in your role.
• Mental health coaching to support your well-being.
• Regular global and local get-togethers to celebrate successes and build connections.
• The possibility of taking a sabbatical after two years with the company.
• A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.

These are global benefits that apply to all employees, with additional local perks based on your location.

Are You Up for It?

We’re looking forward to receiving your CV in English! If relevant, please include any supporting documents or links to relevant social media profiles.