Explore HV Portfolio Careers

Discover exciting opportunities with HV-backed companies. Join our Talent Network to get personalized job alerts and stay updated on the latest roles across our portfolio.

Customer Training Manager (m/f/d)

voize

voize

Customer Service
Berlin, Germany · Munich, Germany · Frankfurt, Germany · Hamburg, Germany · Cologne, Germany · Multiple locations
Posted on Feb 18, 2026

Location

Frankfurt, Munich, Hamburg, Cologne, Berlin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

🎤 Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people.

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

💡 Your Mission: Drive product activation through transformative training

As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize’s AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.

🚀 Your Daily Business – No two days are alike

  • Train the Trainer: Lead online and onsite sessions, empowering voize coaches at our clients to deliver effective training to larger groups.

  • Deliver dynamic training: Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.

  • Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.

  • Monitor training effectiveness: Track user adoption and revisit training for groups with low engagement.

  • Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction.

  • Onsite visits: Conduct visits for low adoption cases to re-engage users and support them on-site.

🤝 Your Skillset – What you bring to the table

  • Proven experience in Train the Trainer programs, particularly with large groups

  • Strong communication and presentation skills, able to engage and motivate users

  • Experience in training professionals, ideally in the healthcare or caregiving sector

  • Passion for technology adoption and empowering others to embrace change

  • Fluent in German (C2), with good knowledge of English

  • Willingness to travel 2–3 times a week to our customers - ideally you are based in Berlin, Munich, Cologne, or Frankfurt, as long as you are flexible to travel

🎯 Our Success Mindset – How we work at voize

  • Proactive problem solver: You anticipate challenges and surface solutions early.

  • Fast-paced learner: You thrive in dynamic environments and adapt quickly.

  • Ownership mentality: You take full accountability for customer outcomes.

  • Collaborative spirit: You partner across teams to drive collective impact.

🌱 Growing together – what you can expect at voize

  • We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

  • We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

  • Become a co-creator of our success with stock options

  • Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

  • You decide when you work best, that means flexible working hours and a good hybrid set-up.

Ready to talk? Apply now! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!